Refund Policy
1. Cancellation Before Sample Collection
If you cancel your booking before sample collection, you are eligible for a full refund. Cancellations can be made through our portal or by calling our customer service.
2. Cancellation After Sample Collection
Once the sample has been collected, refunds are not available as the testing process has already begun. However, if there are issues with sample quality requiring recollection, no additional charges will apply.
3. Failed Home Collection
If our technician is unable to reach your location due to incorrect address or non-availability, a rescheduling fee may apply. In case of cancellation, service charges will be deducted from the refund.
4. Refund Processing
Approved refunds will be processed within 7-10 business days. Refunds will be credited to the original payment method used during booking.
5. Test Errors
In the rare event of testing errors on our part, we will either re-run the test at no additional cost or provide a full refund, as per your preference.
6. How to Request a Refund
To request a refund, please contact us with your booking ID:
Email: [email protected]
Phone: +91 98765 43210
Support Hours: Mon-Sat, 9 AM - 6 PM
Last updated: January 2024